Terms of Service

Inverted State of Mind Online Coaching Terms of Service

By enrolling in Inverted State of Mind Coaching, the client agrees to the following terms and conditions, applicable to both online and in-person coaching services provided by Miles Mortensen. These terms are legally binding.

1. Coaching Structure: All coaching programs are time-based subscriptions, not usage-based. This means the coaching period runs continuously from the agreed start date, regardless of missed sessions or engagement gaps. Sessions (online or in-person) are optional add-ons and are charged separately.

2. Minimum Commitment: Enrollment in coaching requires a minimum commitment of 5 months. After this minimum term, coaching can be cancelled with written notice. Early termination is not permitted. In exceptional cases such as serious injury or health conditions, clients may request a temporary pause with medical documentation. Approval is at the discretion of the coach.

3. Payment Terms: All payments are non-refundable. Full payments or recurring subscriptions are due on the dates agreed upon at the start of the coaching period. Late payments may result in paused access to coaching until payment is completed. Rejoining after cancellation will require a new subscription and assessment.

4. Online and In-Person Sessions: Any live sessions—whether online or in-person—are separate from the programming subscription and must be booked and paid for individually. These are not included in monthly coaching fees.

5. Coaching Delivery: Coaching includes custom programming, video feedback, messaging support, and educational resources. While clients are encouraged to make full use of the support, it is their responsibility to engage consistently. Progress depends on effort and participation.

6. Injury & Medical Issues: The client is responsible for informing the coach of any injuries, limitations, or medical conditions that may impact training. Coaching can be paused in the event of serious injury, with appropriate documentation. Refunds are not issued in such cases.

7. Cancellations & Pausing: The coaching subscription cannot be paused or delayed unless pre-agreed due to medical or exceptional circumstances. Travel, schedule changes, or lack of time are not valid reasons for pausing or refunding coaching. Any pauses must be discussed in advance, not retroactively.

8. Expectations & Communication: Clients are expected to communicate clearly, take responsibility for their training, and raise any concerns early. The coach is committed to adapting the program where needed to make it sustainable and effective.

9. Liability Waiver: By participating, the client acknowledges they are engaging in physical activity at their own risk. The coach is not liable for injuries or results that occur during or outside of coaching. The client agrees to consult a medical professional if unsure about their capacity to participate safely.

10. Confidentiality: All client data, videos, and conversations remain confidential and are not shared without written consent.

By proceeding with payment, the client confirms they have read, understood, and agree to these terms. This agreement applies to all coaching services delivered by Miles Mortensen and Inverted State of Mind.